Medicine Hat Regional 911 Communications is the emergency communications center for Southeastern Alberta, and provides emergency communication services, radio and dispatch capability for the Palliser Health Authority, 25 Fire Departments, the Medicine Hat Police Service, as well as call answer and dispatch for after hours Emergency Utilities.

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		PURPOSE – VALUES – VISION

Our Vision:     To Be a 911 Center of Excellence

Our Values:    Honor/Respect, Accountability, Positive Attitude, Communication, Teamwork, Professionalism, Efficiency/Effectiveness, Integrity, Sense of Humor, Diversity of Skills, Commitment, Balanced Life

Medicine Hat Regional 911 Communications is the first Center in the World to become an Accredited Center of Excellence (ACE) in Fire, Police and Medical protocols, and has thus set the pace for the rest of the global 911 platform.  To be Accredited ensures the best standards in the world are being met by Medicine Hat’s 911 Communications to protect residents and emergency personnel.

Following the Fire, Police and Medical Emergency Dispatch Systems involve 911 staff asking callers a series of questions. These questions are not made up nor are they random questions.  Accreditation in the use of the Dispatch Systems is an assurance to the public that a level of professionalism and quality control is being used in Medicine Hat. All data is examined by the National Academy of Emergency Dispatch on a regular basis to ensure the standards are being met.

“While the emergency personnel are being dispatched there are many questions to ensure safety for you and for the personnel arriving on scene,” says Ronda Grant, 911 Communications Director. “Even the smallest detail can be critical - the more information we have the greater our ability to help you and responding personnel.  If there is a gun, for instance, we want our personnel to be aware of that, and provide you with safety instructions.”