Medicine Hat 911 Communications Centre receives numerous accidental 911 calls each day, due in large to people programming 911 into their phones, or cell phones that are in positions where keys are accidentally pressed. A recommendation is to never program 911 into any phone, and stow your phones carefully.
It is most important for callers to know that 911 is for emergencies only – it is not an information line. During a major disaster or event, residents should use their televisions, radios, and Social Media not 911 to get up-to-date information.
Be assured, as soon as the call taker has determined 1) the town or city you are calling from and 2) the service you require – they (or their partner) will be alerting and dispatching those resources to you while you continue to answer the very important questions.
- Know your location; this could be an address, building name, or intersection.
- Stay on the Line and answer the questions to the best of your ability.
- If you called 911 by accident, stay on the line and let someone know you are OK.
- 911 is not the place to call for the weather, power outages, municipal services, seasonal time change, or to call a tow truck or taxi. Don’t call 911 and ask for the ‘non-emergency’ phone number.
You can sign up for a service; Text to 911 that will allow you to communicate with 911 via text messaging.