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General FAQs

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I live outside of Medicine Hat. Am I eligible for the HAT Smart rebates?
Yes, provided you have an active City of Medicine Hat residential utility account (relevant to the rebate for which you are applying) and receive a utility statement each month. For example, if you are applying for a rebate on Solar Electric Panels, you must receive an Electric bill from the City of Medicine Hat.

How is rebate funding distributed?
Rebates are based on fully completed application forms and issued on a first come, first served basis. An incomplete application form can result in a delay of payment or no payment if program funds have been exhausted.

How does HAT Smart track the rebates awarded?
Each rebate is tied to the location identification number of the residential address which is why the account number is asked for on every application form.

What provincial or federal funding is available?
The HAT Smart team works hard to align available incentives with Provincial and Federal programs. For more information on available funding, please visit:

Are there any HAT Smart rebates for commercial customers?
Sorry, there is no rebate funding available for commercial customers at this time. All funds for this program version are for residential customers.

I received rebates from previous HAT Smart programs. Can I still apply?
Yes. You are eligible to apply for each HAT Smart rebate provided you meet the current program criteria.

How many rebates has HAT Smart given out?
Since our start-up in 2008, over 15,000 rebates have been given out totaling over $4.9 million in incentives.

What do you expect from me as a customer applying for a rebate?
Please ensure that you:
  • Do your homework and research your project; and
  • Read the incentive details on the website.

An unfinished application form or omission of required documentation will result in an incomplete application, which will neither be processed nor held by HAT Smart. HAT Smart is not responsible for incomplete, lost, late or misdirected mail, or for illegible submissions.

HAT Smart policy requires that all retailers, contractors, and installers must be paid in full before a rebate payment is approved. Invoices must show "Paid in full" or "Balance $0." You may also submit a copy of the cheque or credit/debit card receipt.

Note: All applications shall be subject to approval by HAT Smart. A completed Application Form is NOT a guarantee of eligibility for a rebate under the program, nor payment of the rebate itself. Rebates are based on fully completed Application Forms and issued on a first come, first served basis. An incomplete Application Form can result in a delay of payment or no payment if program funds have been exhausted.